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  • How do I install and use ZOOM?
    To install ZOOM, please go to:
  • How do I attend my first meeting through ZOOM?
    To attend your first meeting through zoom: 1. Your instructor would have emailed you a meeting ID or link on the time and date of your class 2. Please click on the link or enter the meeting ID into zoom to attend your classes :) 3. If the link or meeting ID is invalid, please email: as soon as possible
  • Do I need to prepare anything prior to my first meeting?
    To ensure a stress-free first meeting, please download ZOOM prior to your session, and double-check your email incase there are any last-minute changes. Please ensure you have all the materials listed in the email sent to you upon registration for a class, if not please email as soon as possible.
  • Do my parents have to be present during my tutor sessions?
    Your parents may join you if they'd like to, but it is not a requirement for them to be present.
  • I'm unable to attend the scheduled class, what should I do?"
    If you are unable to attend your scheduled meeting, please contact your instructor as soon as possible. You and your instructor can also discuss make-up sessions if you'd like to. If your instructor is unreachable, please email
  • Can I change instructors?
    Our top priority within this program is to ensure that you enjoy learning in this environment, and our goal is to make it a safe space for you. Please don't hesitate to email us at anything unacceptable has occurred, or if you would like to talk- everything will be kept confidential :)
  • How many subjects can I sign up for?
    You may sign up for as many different subjects as you wish.
  • How do you ensure the volunteer instructors are credible?
    All of The New Gen's instructor go through a 4-step process. They begin by sending us their resume. If they are knowledgeable in the area in which they wish to teach, they will then be directed through an interview. If it is clear that they demonstrate a genuine passion for teaching, will be committed to their responsibility, and follow by our same values, the prospective instructor will then receive an orientation at a separate date. Lastly, it is mandatory for all of our instructors to sign a contract form, regarding informational privacy between the student and instructor, and as well as their responsibilities.
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